OrderPaperToday – The Nigerian Communications Commission (NCC) has stipulated a fine of N5million for all telecommunications service providers in the country that fail to seek subscribers’ consent before renewing data subscription.
The is according to the Executive Vice Chairman of the NCC, Prof. Umar Danbatta, who stated this at the Consumer Conversations in Karu, Nasarawa.
The EVC who was represented by Helen Obi, Director of Northern Operations, said the complaints received by the commission has reached an unacceptable level.
“The Nigerian Communications Commission, NCC, on May 21, 2018, issued a directive to all network providers to desist from carrying out automatic or unwarranted renewal of data packages without the consent of consumers,” she said, adding:
“We have also directed that no mobile service providers should impose their services to consumers. It is expected that they should obtain their consent.
“There should be a written text by the network provider to the consumer requesting to know whether the consumer is interested in renewing the package, after that, the network provider must also repeat the process to ensure that the consumer understood the terms and conditions of the service and has given consent before automatic renewal.
“In a situation where the commission receives complaints from the consumer that he or she was short-changed, the commission will take it up on behalf of the consumer because that will be a violation of directive.
“The penalty for the violation will attract a N5million for any service provider who defaults. And for every day that the commission issues the sanction and the fine was not paid by the service provider, it will attract an additional N500,000.”
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